We want to make sure the return process is as smooth as possible for our clients. However, due to the nature of our products, we do not accept exchanges or returns. Eligible merchandise can be refunded to Thrill Me for store credit only within 30 (thirty) days from the date of purchase.

We apologize but we do not refund for the following reasons:

• Did not like the item
• Ordered multiple sizes
• Ordered multiple styles
• Did not fit/sizing inaccurate
• Did not like the quality
• Not what I expected - different than pictured

Store credit will be issued after our team processes the refund. This means we will need to examine the photos of videos of the damaged product you sent us. Refunds are usually processed within 7-14 business days.

You will be notified by email when we issue your store credit!

We do our best to ensure that your order is shipped on the same day that it's placed if ordered before 2pm EST. Orders placed on a Friday after 2pm EST or bank holiday are shipped the first working day back.

During peak periods, including sales, please allow a few extra days. We will send confirmation details, including all tracking information, as soon as it's shipped.

Please note that all orders placed on a non working day will be shipped the next working day.

We will email you your tracking details once your order has been dispatched. If you have not received your confirmation within 3 business days, please contact our customer service team at customercare@thrillme.com